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Communicating User Insights with Travel Mindsets and Experience Personas in Intra-city Bus Context

Tutkimustuotosvertaisarvioitu

Yksityiskohdat

AlkuperäiskieliEnglanti
OtsikkoHuman-Computer Interaction – INTERACT 2019 - 17th IFIP TC 13 International Conference, Proceedings
ToimittajatDavid Lamas, Fernando Loizides, Lennart Nacke, Helen Petrie, Marco Winckler, Panayiotis Zaphiris
KustantajaSpringer Verlag
Sivut34-52
Sivumäärä19
ISBN (painettu)9783030293895
DOI - pysyväislinkit
TilaJulkaistu - 2019
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
TapahtumaIFIP TC13 International Conference on Human-Computer Interaction - Paphos, Kypros
Kesto: 2 syyskuuta 20196 syyskuuta 2019

Julkaisusarja

NimiLecture Notes in Computer Science
Vuosikerta11749
ISSN (painettu)0302-9743
ISSN (elektroninen)1611-3349

Conference

ConferenceIFIP TC13 International Conference on Human-Computer Interaction
MaaKypros
KaupunkiPaphos
Ajanjakso2/09/196/09/19

Tiivistelmä

Design of attractive services for the bus travel context is important because of the aim to increase the usage of sustainable travel modes of public transportation. In bus travel, both user experience of the digital services and the broader service design context of the public transportation need to be addressed. Experience-Driven Design (EDD) can be used to take the passengers’ needs and experiences in the core of the design process. This paper presents a qualitative diary and interview study on bus travel experience with 20 passengers in two major cities in Finland. The aim of this study was to identify and communicate frequent bus passengers’ needs, experiences, values and activities as user insights to support experience-driven service design in the public transportation context. Based on the data analysis, we derived ten Travel Mindsets: Abstracted, Efficient, Enjoyer, In-control, Isolation, Observer, Off-line, Relaxed, Sensitive, and Social. To communicate the study findings on bus passengers’ travel experience, Travel Experience Personas were created. The personas include primary and secondary travel mindsets, specific needs related to bus travel, insights on mobile device usage, and target user experience (UX) goals that could enhance the personas’ travel experience. We also discuss how the personas can be used as a communicative design tool that supports EDD of novel services in the bus context.

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