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Comparing Three Methods to Capture Multidimensional Service Experience in Children’s Health Care: Video Diaries, Narratives, and Semistructured Interviews

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Comparing Three Methods to Capture Multidimensional Service Experience in Children’s Health Care : Video Diaries, Narratives, and Semistructured Interviews. / Litovuo, Lauri; Karisalmi, Nina; Aarikka-Stenroos, Leena; Kaipio, Johanna.

julkaisussa: International Journal of Qualitative Methods, Vuosikerta 18, 07.03.2019.

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Bibtex - Lataa

@article{23f848b96eaf49cb9d19ef7715c6630c,
title = "Comparing Three Methods to Capture Multidimensional Service Experience in Children’s Health Care: Video Diaries, Narratives, and Semistructured Interviews",
abstract = "Interest in studying experiences has grown rapidly; however, little attention has been paid to the applicability of qualitative methods for capturing the service experience in children’s health care. This study examined and compared three data collection methods to capture the multidimensional service experience of child patients and their families: video diaries with child patients, narrative interviews with parents of a child patient, and semistructured interviews with health-care professionals working with child patients. The methods were analyzed with respect to their benefits and limitations and their applicability for capturing the multidimensional service experience presented by service experience co-creation framework, including the temporal, factual, spatial, locus, control, and organizational dimensions. The key findings are as follows: (A) The video diary method has the potential to capture the temporally broad and spatially complex phenomenon of child patients’ service experience and enables researchers to capture service experience created beyond the hospital setting (e.g., through hobbies or in school). (B) Narratives with parents have the potential to capture the temporal, spatial, locus, and organizational dimensions through stories and are well-suited for mapping children’s experiences and the actors influencing them. (C) Semistructured interviews with health-care professionals have the potential to capture a generalized but temporally narrow view of the service experience of child patients, concentrating on experiences within hospital settings. This is beneficial for developing health-care service providers’ actions. Structured analysis and comparison of methods guides researchers to select appropriate methods to take a complementary approach in the understanding of experiences in the context of children’s health care.",
keywords = "children, health care, interview, narrative, probing, qualitative method, service experience",
author = "Lauri Litovuo and Nina Karisalmi and Leena Aarikka-Stenroos and Johanna Kaipio",
year = "2019",
month = "3",
day = "7",
doi = "10.1177/1609406919835112",
language = "English",
volume = "18",
journal = "International Journal of Qualitative Methods",
issn = "1609-4069",
publisher = "SAGE Publications Inc.",

}

RIS (suitable for import to EndNote) - Lataa

TY - JOUR

T1 - Comparing Three Methods to Capture Multidimensional Service Experience in Children’s Health Care

T2 - Video Diaries, Narratives, and Semistructured Interviews

AU - Litovuo, Lauri

AU - Karisalmi, Nina

AU - Aarikka-Stenroos, Leena

AU - Kaipio, Johanna

PY - 2019/3/7

Y1 - 2019/3/7

N2 - Interest in studying experiences has grown rapidly; however, little attention has been paid to the applicability of qualitative methods for capturing the service experience in children’s health care. This study examined and compared three data collection methods to capture the multidimensional service experience of child patients and their families: video diaries with child patients, narrative interviews with parents of a child patient, and semistructured interviews with health-care professionals working with child patients. The methods were analyzed with respect to their benefits and limitations and their applicability for capturing the multidimensional service experience presented by service experience co-creation framework, including the temporal, factual, spatial, locus, control, and organizational dimensions. The key findings are as follows: (A) The video diary method has the potential to capture the temporally broad and spatially complex phenomenon of child patients’ service experience and enables researchers to capture service experience created beyond the hospital setting (e.g., through hobbies or in school). (B) Narratives with parents have the potential to capture the temporal, spatial, locus, and organizational dimensions through stories and are well-suited for mapping children’s experiences and the actors influencing them. (C) Semistructured interviews with health-care professionals have the potential to capture a generalized but temporally narrow view of the service experience of child patients, concentrating on experiences within hospital settings. This is beneficial for developing health-care service providers’ actions. Structured analysis and comparison of methods guides researchers to select appropriate methods to take a complementary approach in the understanding of experiences in the context of children’s health care.

AB - Interest in studying experiences has grown rapidly; however, little attention has been paid to the applicability of qualitative methods for capturing the service experience in children’s health care. This study examined and compared three data collection methods to capture the multidimensional service experience of child patients and their families: video diaries with child patients, narrative interviews with parents of a child patient, and semistructured interviews with health-care professionals working with child patients. The methods were analyzed with respect to their benefits and limitations and their applicability for capturing the multidimensional service experience presented by service experience co-creation framework, including the temporal, factual, spatial, locus, control, and organizational dimensions. The key findings are as follows: (A) The video diary method has the potential to capture the temporally broad and spatially complex phenomenon of child patients’ service experience and enables researchers to capture service experience created beyond the hospital setting (e.g., through hobbies or in school). (B) Narratives with parents have the potential to capture the temporal, spatial, locus, and organizational dimensions through stories and are well-suited for mapping children’s experiences and the actors influencing them. (C) Semistructured interviews with health-care professionals have the potential to capture a generalized but temporally narrow view of the service experience of child patients, concentrating on experiences within hospital settings. This is beneficial for developing health-care service providers’ actions. Structured analysis and comparison of methods guides researchers to select appropriate methods to take a complementary approach in the understanding of experiences in the context of children’s health care.

KW - children

KW - health care

KW - interview

KW - narrative

KW - probing

KW - qualitative method

KW - service experience

U2 - 10.1177/1609406919835112

DO - 10.1177/1609406919835112

M3 - Article

VL - 18

JO - International Journal of Qualitative Methods

JF - International Journal of Qualitative Methods

SN - 1609-4069

ER -