TUTCRIS - Tampereen teknillinen yliopisto


Coping with technostress: when emotional responses fail



OtsikkoProceedings of the 38th International Conference on Information Systems (ICIS 2017)
AlaotsikkoDecember 10-13, 2017, Seoul, South Korea
KustantajaAssociation for Information Systems
TilaJulkaistu - 2017
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
TapahtumaInternational Conference on Information Systems -
Kesto: 1 tammikuuta 1900 → …


NimiInternational Conference on Information Systems
ISSN (painettu)1026-1079


ConferenceInternational Conference on Information Systems
Ajanjakso1/01/00 → …


In this study, we develop two new perspectives for technostress mitigation from the viewpoint of coping. First, we examine users’ emotional coping responses to stressful IT, focusing specifically on distress venting and distancing from IT. As these mechanisms may not always be effective for individuals’ well-being, we extend our approach to self-regulation in coping, which concerns general stress-resistance. Thus, we specifically study how IT control moderates the effect of emotional coping responses to stressful situations involving IT use. We test the proposed model in a cross-sectional study of IT users from multiple organizations (N=1,091). The study contributes to information systems literature by uncovering mechanisms individuals’ can use to mitigate the
negative effects of technostress and by delineating the less-understood perspective of interrelated coping mechanisms; how emotional coping responses are moderated by IT control towards more favorable outcomes. Implications of the research are discussed.


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