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Developing competitive advantage through tracking tools in service business: The case of a global industrial service supplier

Tutkimustuotosvertaisarvioitu

Standard

Developing competitive advantage through tracking tools in service business : The case of a global industrial service supplier. / Myllynen, Johanna; Sillanpää, Ilkka; Shahzad, Khuram.

julkaisussa: INTERNATIONAL JOURNAL OF LOGISTICS SYSTEMS AND MANAGEMENT, Vuosikerta 25, Nro 3, 2016, s. 336-357.

Tutkimustuotosvertaisarvioitu

Harvard

Myllynen, J, Sillanpää, I & Shahzad, K 2016, 'Developing competitive advantage through tracking tools in service business: The case of a global industrial service supplier', INTERNATIONAL JOURNAL OF LOGISTICS SYSTEMS AND MANAGEMENT, Vuosikerta. 25, Nro 3, Sivut 336-357. https://doi.org/10.1504/IJLSM.2016.079830

APA

Myllynen, J., Sillanpää, I., & Shahzad, K. (2016). Developing competitive advantage through tracking tools in service business: The case of a global industrial service supplier. INTERNATIONAL JOURNAL OF LOGISTICS SYSTEMS AND MANAGEMENT, 25(3), 336-357. https://doi.org/10.1504/IJLSM.2016.079830

Vancouver

Myllynen J, Sillanpää I, Shahzad K. Developing competitive advantage through tracking tools in service business: The case of a global industrial service supplier. INTERNATIONAL JOURNAL OF LOGISTICS SYSTEMS AND MANAGEMENT. 2016;25(3):336-357. https://doi.org/10.1504/IJLSM.2016.079830

Author

Myllynen, Johanna ; Sillanpää, Ilkka ; Shahzad, Khuram. / Developing competitive advantage through tracking tools in service business : The case of a global industrial service supplier. Julkaisussa: INTERNATIONAL JOURNAL OF LOGISTICS SYSTEMS AND MANAGEMENT. 2016 ; Vuosikerta 25, Nro 3. Sivut 336-357.

Bibtex - Lataa

@article{5a49c23d7ff243c3a2a97a02acae818c,
title = "Developing competitive advantage through tracking tools in service business: The case of a global industrial service supplier",
abstract = "This research is about the utilisation of tracking tools in maintenance resource coordination to investigate the benefits of tracking in the coordination processes. Based on service industry, this study uses a pilot project, questionnaires and interviews as research methods. Various challenges were found in the field of mobile workforce management; coordination, safety at work, achieving optimisation goals of cost-efficiency, quality and customer service. Many of these challenges can be facilitated with tracking. However, the possibilities of tracking utilisation vary in differing business areas of case company. Four dimensions in the existing business were identified. They are connected with the mobility and management style of service technicians. Further, the main tracking opportunities were introduced into each of these business fields. The successful usage and implementation of a tracking system necessitates strong support from management. Tracking tools offer numerous opportunities for maintenance resource coordination. Undoubtedly, the tracking implementation and utilisation require consideration of several managerial matters.",
keywords = "Field services, Fleet management, Maintenance resource coordination, Mobile workforce, Tracking",
author = "Johanna Myllynen and Ilkka Sillanp{\"a}{\"a} and Khuram Shahzad",
note = "INT=tlo,{"}Myllynen, Johanna{"}",
year = "2016",
doi = "10.1504/IJLSM.2016.079830",
language = "English",
volume = "25",
pages = "336--357",
journal = "INTERNATIONAL JOURNAL OF LOGISTICS SYSTEMS AND MANAGEMENT",
issn = "1742-7967",
publisher = "Inderscience",
number = "3",

}

RIS (suitable for import to EndNote) - Lataa

TY - JOUR

T1 - Developing competitive advantage through tracking tools in service business

T2 - The case of a global industrial service supplier

AU - Myllynen, Johanna

AU - Sillanpää, Ilkka

AU - Shahzad, Khuram

N1 - INT=tlo,"Myllynen, Johanna"

PY - 2016

Y1 - 2016

N2 - This research is about the utilisation of tracking tools in maintenance resource coordination to investigate the benefits of tracking in the coordination processes. Based on service industry, this study uses a pilot project, questionnaires and interviews as research methods. Various challenges were found in the field of mobile workforce management; coordination, safety at work, achieving optimisation goals of cost-efficiency, quality and customer service. Many of these challenges can be facilitated with tracking. However, the possibilities of tracking utilisation vary in differing business areas of case company. Four dimensions in the existing business were identified. They are connected with the mobility and management style of service technicians. Further, the main tracking opportunities were introduced into each of these business fields. The successful usage and implementation of a tracking system necessitates strong support from management. Tracking tools offer numerous opportunities for maintenance resource coordination. Undoubtedly, the tracking implementation and utilisation require consideration of several managerial matters.

AB - This research is about the utilisation of tracking tools in maintenance resource coordination to investigate the benefits of tracking in the coordination processes. Based on service industry, this study uses a pilot project, questionnaires and interviews as research methods. Various challenges were found in the field of mobile workforce management; coordination, safety at work, achieving optimisation goals of cost-efficiency, quality and customer service. Many of these challenges can be facilitated with tracking. However, the possibilities of tracking utilisation vary in differing business areas of case company. Four dimensions in the existing business were identified. They are connected with the mobility and management style of service technicians. Further, the main tracking opportunities were introduced into each of these business fields. The successful usage and implementation of a tracking system necessitates strong support from management. Tracking tools offer numerous opportunities for maintenance resource coordination. Undoubtedly, the tracking implementation and utilisation require consideration of several managerial matters.

KW - Field services

KW - Fleet management

KW - Maintenance resource coordination

KW - Mobile workforce

KW - Tracking

UR - http://www.scopus.com/inward/record.url?scp=84992083547&partnerID=8YFLogxK

U2 - 10.1504/IJLSM.2016.079830

DO - 10.1504/IJLSM.2016.079830

M3 - Article

VL - 25

SP - 336

EP - 357

JO - INTERNATIONAL JOURNAL OF LOGISTICS SYSTEMS AND MANAGEMENT

JF - INTERNATIONAL JOURNAL OF LOGISTICS SYSTEMS AND MANAGEMENT

SN - 1742-7967

IS - 3

ER -