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Distinctive features of service performance measurement

Tutkimustuotosvertaisarvioitu

Standard

Distinctive features of service performance measurement. / Jääskeläinen, Aki; Laihonen, Harri; Lönnqvist, Antti.

julkaisussa: International Journal of Operations and Production Management, Vuosikerta 34, Nro 12, 2014, s. 1466-1486.

Tutkimustuotosvertaisarvioitu

Harvard

Jääskeläinen, A, Laihonen, H & Lönnqvist, A 2014, 'Distinctive features of service performance measurement', International Journal of Operations and Production Management, Vuosikerta. 34, Nro 12, Sivut 1466-1486. https://doi.org/10.1108/IJOPM-02-2013-0067

APA

Jääskeläinen, A., Laihonen, H., & Lönnqvist, A. (2014). Distinctive features of service performance measurement. International Journal of Operations and Production Management, 34(12), 1466-1486. https://doi.org/10.1108/IJOPM-02-2013-0067

Vancouver

Jääskeläinen A, Laihonen H, Lönnqvist A. Distinctive features of service performance measurement. International Journal of Operations and Production Management. 2014;34(12):1466-1486. https://doi.org/10.1108/IJOPM-02-2013-0067

Author

Jääskeläinen, Aki ; Laihonen, Harri ; Lönnqvist, Antti. / Distinctive features of service performance measurement. Julkaisussa: International Journal of Operations and Production Management. 2014 ; Vuosikerta 34, Nro 12. Sivut 1466-1486.

Bibtex - Lataa

@article{17014b3c9f8a4786968326e98c212e64,
title = "Distinctive features of service performance measurement",
author = "Aki J{\"a}{\"a}skel{\"a}inen and Harri Laihonen and Antti L{\"o}nnqvist",
note = "Contribution: organisation=tta,FACT1=0.5<br/>Contribution: organisation=tlo,FACT2=0.5<br/>Portfolio EDEND: 2014-10-31<br/>Publisher name: Emerald Group Publishing Ltd.",
year = "2014",
doi = "10.1108/IJOPM-02-2013-0067",
language = "English",
volume = "34",
pages = "1466--1486",
journal = "International Journal of Operations and Production Management",
issn = "0144-3577",
publisher = "Emerald",
number = "12",

}

RIS (suitable for import to EndNote) - Lataa

TY - JOUR

T1 - Distinctive features of service performance measurement

AU - Jääskeläinen, Aki

AU - Laihonen, Harri

AU - Lönnqvist, Antti

N1 - Contribution: organisation=tta,FACT1=0.5<br/>Contribution: organisation=tlo,FACT2=0.5<br/>Portfolio EDEND: 2014-10-31<br/>Publisher name: Emerald Group Publishing Ltd.

PY - 2014

Y1 - 2014

U2 - 10.1108/IJOPM-02-2013-0067

DO - 10.1108/IJOPM-02-2013-0067

M3 - Article

VL - 34

SP - 1466

EP - 1486

JO - International Journal of Operations and Production Management

JF - International Journal of Operations and Production Management

SN - 0144-3577

IS - 12

ER -