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Emotion measurement services for knowledge workers

Tutkimustuotos

Yksityiskohdat

AlkuperäiskieliEnglanti
OtsikkoRESER2015
Alaotsikko 25th Annual RESER Conference, September 10-12, 2015 Copenhagen, Denmark
JulkaisupaikkaCopenhagen
KustantajaRESER European Association for Research on Services
Sivumäärä20
ISBN (elektroninen)978-87-7349-921-4
TilaJulkaistu - 2015
OKM-julkaisutyyppiB3 Artikkeli konferenssijulkaisussa
TapahtumaEuropean Association for Research on Services Conference -
Kesto: 1 tammikuuta 1900 → …

Conference

ConferenceEuropean Association for Research on Services Conference
Ajanjakso1/01/00 → …

Tiivistelmä

In order to understand and manage how emotions affect knowledge work, organizations need proper tools to become aware of emotions. Measuring emotions is an approach to consider. In this paper, three dif-ferent emotion measurement services are tested: daily experience sur-vey, electrodermal activity ring and self-tracking of emotions. The paper provides new insights and user experiences of emotion measurement services and their applicability in daily knowledge work. Managerial guidelines are drawn up for planning and executing emotion measure-ment services in an organization for two purposes – self-development and measuring company pulse.

Tutkimusalat

Julkaisufoorumi-taso