TUTCRIS - Tampereen teknillinen yliopisto

TUTCRIS

Evaluating the experiential user experience of public display applications in the wild

Tutkimustuotosvertaisarvioitu

Yksityiskohdat

AlkuperäiskieliEnglanti
OtsikkoProceedings of the 12th International Conference on Mobile and Ubiquitous Multimedia, MUM 2013
DOI - pysyväislinkit
TilaJulkaistu - 2013
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
Tapahtuma12th International Conference on Mobile and Ubiquitous Multimedia, MUM 2013 - Lulea, Ruotsi
Kesto: 2 joulukuuta 20135 joulukuuta 2013

Conference

Conference12th International Conference on Mobile and Ubiquitous Multimedia, MUM 2013
MaaRuotsi
KaupunkiLulea
Ajanjakso2/12/135/12/13

Tiivistelmä

Studying pervasive systems in the wild has recently gained significant interest. However, few methods exist that focus on the subjective of user experience of such systems rather than objective metrics, like performance and task success. Especially multimodal interaction in this context poses challenges to understanding how different input and output methods affect the users' experience. We present a new method for evaluating the experiential user experience of interactive systems. It combines two existing approaches from different fields: a questionnaire-based evaluation method called SUXES, intended for evaluating user expectations and experiences, and a theoretical experience framework, Experience Pyramid, originally developed for analyzing and improving experiential tourism products. The new method was used in two field studies of multimodal public display applications. Our findings show that the method is a practical approach for user experience evaluation in the wild, especially in the case of pervasive applications that aim to provide novel experiences rather than facilitate task-oriented information access.