Examining service experiences: comparing methods to capture children's experiences
Tutkimustuotos › › vertaisarvioitu
|Otsikko||The 5th Naples Forum on Service 2017 proceedings|
|Alaotsikko||Sorrento, Naples, Italy 6-9 June 2017|
|Toimittajat||Evert Gummesson, Christina Mele, Francesco Polese|
|Kustantaja||SIMAS di Salerno for Naples Forum on Service|
|Tila||Julkaistu - 9 kesäkuuta 2017|
|OKM-julkaisutyyppi||A4 Artikkeli konferenssijulkaisussa|
|Tapahtuma||NAPLES FORUM ON SERVICE - |
Kesto: 1 tammikuuta 1900 → …
|Conference||NAPLES FORUM ON SERVICE|
|Ajanjakso||1/01/00 → …|
Design/Methodology/approach – Study draws on selected literature from the fields of service research and healthcare services and tests new methods of capturing experiences in a special experience context of children’s healthcare. We analyze and report a set empirical studies applying of qualitative and quantitative approaches for investigating experience in a special research field of children’s healthcare experience. These methodological approaches include probing, structured and unstructured interviews and surveys. We review and compare the key characteristics of the methods and their respective benefits for service experience research.
Findings – Key findings shows that some research methods are more appropriate capturing children’s experience data. Study also suggest that some methods are more appropriate for capturing data of co-creation in children’s social contexts..
Research implications – The paper builds contribution by increasing understanding on how different research methods capture dimensions of service experience co-creation and help researchers interested in studying children’s experiences to select an appropriate methodology for conducting their research.
Originality/value – Service experience research lacks paper that pieces together different methodology approaches capturing complex phenomenon of children’s experiences.
Key words methodology, children’s experiences, service experience, healthcare
Paper type – Research paper