TUTCRIS - Tampereen teknillinen yliopisto


Interplay between offering, provider and customer in product-service system design



OtsikkoProceedings of the 19th International Conference on Engineering Design (ICED13), Design for Harmonies, Vol.4: Product, Service and Systems Design , Seoul, Korea, 19-22.08.2013
ToimittajatU Lindemann, S Venkataraman, YS Kim, SW Lee, O DeWeck, YS Hong
KustantajaDESIGN SOC
TilaJulkaistu - 2013
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
Tapahtuma19th International Conference on Engineering Design (ICED) - Seoul, Suomi
Kesto: 19 elokuuta 201322 elokuuta 2013


NimiInternational Conference on Engineering Design
KustantajaDESIGN SOC
ISSN (painettu)2220-4334


Conference19th International Conference on Engineering Design (ICED)


Customer value creation is pivotal for a company in order to be able to create value for their shareholders. Product-service systems (PSS) offer new ways for creating added value in comparison to selling traditional products with added services. The goal in this article is to study a product-service system design project and identify different interactions in the three dimensions of product-service systems - the offering, the provider, and the user/customer. Being able to identify interactions between the design elements in the three PSS dimensions would advance our understanding about PSS development in general and facilitate designing higher-value product-service systems. The research utilizes first-hand data of an availability-oriented reverse vending machine design project undergone in the research group during 2011-2012. The research resulted in identifying concrete interactions with potentially complex dynamics between the elements from the three dimensions. The interactions between the dimensions play an important role in PSS development, they may provide interesting openings for value creation, and they definitely deserve more attention and further research in the domain.