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TUTCRIS

Layers of user expectations of future technologies: An early framework

Tutkimustuotosvertaisarvioitu

Yksityiskohdat

AlkuperäiskieliEnglanti
OtsikkoCHI EA 2014: One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems
KustantajaAssociation for Computing Machinery
Sivut1957-1962
Sivumäärä6
ISBN (painettu)9781450324748
DOI - pysyväislinkit
TilaJulkaistu - 2014
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
Tapahtuma32nd Annual ACM Conference on Human Factors in Computing Systems, CHI EA 2014 - Toronto, ON, Kanada
Kesto: 26 huhtikuuta 20141 toukokuuta 2014

Conference

Conference32nd Annual ACM Conference on Human Factors in Computing Systems, CHI EA 2014
MaaKanada
KaupunkiToronto, ON
Ajanjakso26/04/141/05/14

Tiivistelmä

User's expectations are identified as a factor affecting the actual user experience in human-computer interaction. Considering the context of emerging and future technologies, users' expectations can become increasingly diverse, especially in terms of where they stem from. This paper presents an early framework for understanding different layers of expectations that people might have of technologies in the near future: for example, 'desires' and 'social and societal norms'. The framework provides understanding of the spectrum of user expectations and what different aspects of them could be identified in user inquiries and evaluations. For concretization and credibility of this work-in-progress framework, examples from recent research on user expectations of mobile augmented reality are provided.