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Lessons Learned from Developing Prototypes for Customer Complaint Validation

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Yksityiskohdat

AlkuperäiskieliEnglanti
OtsikkoProceedings of the SQAMIA 2018: 7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications
KustantajaCEUR-WS
Sivumäärä8
TilaJulkaistu - elokuuta 2018
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
Tapahtuma7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications: SQAMIA -
Kesto: 27 elokuuta 201830 elokuuta 2018

Julkaisusarja

NimiCEUR Workshop Proceedings
KustantajaCEUR Workshop Proceedings
ISSN (elektroninen)1613-0073

Conference

Conference7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications
Ajanjakso27/08/1830/08/18

Tiivistelmä

This research introduces two prototypes installed in vehicles and a cloud service for autonomous collection of data. The prototypes utilize camera, location data, and timestamps to help those responsible for managing customer complaints, and to improve the overall quality of the provided customer service. The use of the system is illustrated by two cases: tracking and photographing bus stops, and tracking and photographing recycling areas. The first prototype is implemented for the Android mobile platform and the second one for the Raspberry Pi single-board computer. This paper discusses the differences and challenges faced in designing and implementing the two prototypes for different platforms.

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