TUTCRIS - Tampereen teknillinen yliopisto


Requirements from industrial internet for innovations in advanced industrial services



OtsikkoProceedings of the 25th Innovation and Product Development Management Conference
KustantajaEuropean Institute for Advanced Studies in Management, EIASM
TilaJulkaistu - kesäkuuta 2018
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
TapahtumaInnovation and Product Development Management Conference -
Kesto: 10 kesäkuuta 201813 kesäkuuta 2018


NimiInternational Product Development Management Conference
ISSN (elektroninen)1998-7374


ConferenceInnovation and Product Development Management Conference


Manufacturing firms are experimenting with the possibilities of the Industrial Internet, while at the same time adding services and service-related business models to their offerings. Previous research is not, yet, clear on how these simultaneous transformations are handled, particularly when firms being to offer more advanced industrial services. The objective in this study is to identify the key expectations and requirements that an industrial system manufacturer faces, when adopting Industrial Internet and innovating advanced industrial services for its business customers. A single case study was carried out in a manufacturing firm offering complex industrial systems and related services to business customers. Seventeen interviews and three workshops were carried out, to collect data. The results show that the manufacturing firms need novel segmentation criteria, to map their customer base and its prospects for advanced services. Four systemic requirements are identified, for the manufacturing firm to benefit from the Industrial Internet in advanced industrial services. As Industrial Internet can enable advanced services that are highly systemic in nature, service innovations require that the business ecosystem is engaged in the development work together with the manufacturing firm.


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