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Supplier Relations in the Early Phases of Service Business Transformation

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Yksityiskohdat

AlkuperäiskieliEnglanti
OtsikkoStrategic Change towards Future Industrial Service Business
ToimittajatMiia Martinsuo, Olga Perminova-Harikoski, Taija Turunen
KustantajaTampere University of Technology
Sivut87-105
Sivumäärä19
ISBN (elektroninen)978-952-15-3640-3
ISBN (painettu)978-952-15-3639-7
TilaJulkaistu - 2015
OKM-julkaisutyyppiA3 Kirjan tai muun kokoomateoksen osa

Tiivistelmä

Manufacturing companies are tending more and more to provide services instead of products alone. This transformation may require changing the business logic of the company, as well as renewing supplier relations. Transformation requirements and challenges have previously been studied among manufacturers in fairly advanced and successful service businesses. Less is known about developing supplier relations relative to service businesses in high-volume, low-complexity manufacturing. This paper explores the requirements and challenges of supplier relations in the early phases of service business transformation through a qualitative multiple-case study. This
study focuses on high-volume, low-complexity manufacturing, and shows that transforming a business into a more service-oriented business requires integrating the manufacturing company with suppliers to ensure service quality, fulfil service promises, and maintain a good company image. Establishing new partnerships as well as developing current ones, involves challenges with image, responsibility and readiness for change that need to be taken
into account in order for the firm to successfully transform into a service business.

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