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Usability, security and trust in password managers: A quest for user-centric properties and features

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Usability, security and trust in password managers : A quest for user-centric properties and features. / Chaudhary, Sunil; Schafeitel-Tähtinen, Tiina; Helenius, Marko; Berki, Eleni.

julkaisussa: Computer Science Review, Vuosikerta 33, 2019, s. 69-90.

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Chaudhary, Sunil ; Schafeitel-Tähtinen, Tiina ; Helenius, Marko ; Berki, Eleni. / Usability, security and trust in password managers : A quest for user-centric properties and features. Julkaisussa: Computer Science Review. 2019 ; Vuosikerta 33. Sivut 69-90.

Bibtex - Lataa

@article{f4272961dd8943c7a945e56fd1feef2b,
title = "Usability, security and trust in password managers: A quest for user-centric properties and features",
abstract = "A password manager stores and handles users' passwords from different services. This relieves the users from constantly remembering and recalling many different login credentials. However, because of the poor usability and limited user experience of password managers, users find it difficult to perform basic actions, such as a safe login. Unavoidably, the password manager holds the login credentials of many online services; as a result, it becomes a desired target for online attacks. This results in compromised security, which users often consider as an inevitable condition that must be accepted. Many studies analysed the usability and security of various password managers. Their research findings, though important, are rather incomprehensible to designers of password managers, because they are limited to particular properties or specific applications and they, often, are contradictory. Hence, we focus on investigating properties and features that can elevate the usability, security, and trustworthiness of password managers, aiming at providing practical, simple, and useful guidelines for building a useable password manager. We performed a systematic literature review, in which we selected thirty-two articles with coherent outcomes associated with usability and security. From these outcomes, we deduced and present meaningful suggestions for realising a useable, secure and trustworthy password manager.",
keywords = "Cognition, Password manager, Security, Systematic literature review, Trust, Usability, User experience",
author = "Sunil Chaudhary and Tiina Schafeitel-T{\"a}htinen and Marko Helenius and Eleni Berki",
year = "2019",
doi = "10.1016/j.cosrev.2019.03.002",
language = "English",
volume = "33",
pages = "69--90",
journal = "Computer Science Review",
issn = "1574-0137",
publisher = "Elsevier",

}

RIS (suitable for import to EndNote) - Lataa

TY - JOUR

T1 - Usability, security and trust in password managers

T2 - A quest for user-centric properties and features

AU - Chaudhary, Sunil

AU - Schafeitel-Tähtinen, Tiina

AU - Helenius, Marko

AU - Berki, Eleni

PY - 2019

Y1 - 2019

N2 - A password manager stores and handles users' passwords from different services. This relieves the users from constantly remembering and recalling many different login credentials. However, because of the poor usability and limited user experience of password managers, users find it difficult to perform basic actions, such as a safe login. Unavoidably, the password manager holds the login credentials of many online services; as a result, it becomes a desired target for online attacks. This results in compromised security, which users often consider as an inevitable condition that must be accepted. Many studies analysed the usability and security of various password managers. Their research findings, though important, are rather incomprehensible to designers of password managers, because they are limited to particular properties or specific applications and they, often, are contradictory. Hence, we focus on investigating properties and features that can elevate the usability, security, and trustworthiness of password managers, aiming at providing practical, simple, and useful guidelines for building a useable password manager. We performed a systematic literature review, in which we selected thirty-two articles with coherent outcomes associated with usability and security. From these outcomes, we deduced and present meaningful suggestions for realising a useable, secure and trustworthy password manager.

AB - A password manager stores and handles users' passwords from different services. This relieves the users from constantly remembering and recalling many different login credentials. However, because of the poor usability and limited user experience of password managers, users find it difficult to perform basic actions, such as a safe login. Unavoidably, the password manager holds the login credentials of many online services; as a result, it becomes a desired target for online attacks. This results in compromised security, which users often consider as an inevitable condition that must be accepted. Many studies analysed the usability and security of various password managers. Their research findings, though important, are rather incomprehensible to designers of password managers, because they are limited to particular properties or specific applications and they, often, are contradictory. Hence, we focus on investigating properties and features that can elevate the usability, security, and trustworthiness of password managers, aiming at providing practical, simple, and useful guidelines for building a useable password manager. We performed a systematic literature review, in which we selected thirty-two articles with coherent outcomes associated with usability and security. From these outcomes, we deduced and present meaningful suggestions for realising a useable, secure and trustworthy password manager.

KW - Cognition

KW - Password manager

KW - Security

KW - Systematic literature review

KW - Trust

KW - Usability

KW - User experience

U2 - 10.1016/j.cosrev.2019.03.002

DO - 10.1016/j.cosrev.2019.03.002

M3 - Review Article

VL - 33

SP - 69

EP - 90

JO - Computer Science Review

JF - Computer Science Review

SN - 1574-0137

ER -