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Value assessment of e-government service from municipality perspective

Tutkimustuotosvertaisarvioitu

Yksityiskohdat

AlkuperäiskieliEnglanti
OtsikkoProceedings of the 50th Hawaii International Conference on System Sciences
AlaotsikkoHICSS-50: January 4-7, 2017, Hilton Waikoloa Village
Sivut2569-2578
Sivumäärä9
ISBN (elektroninen)978-0-9981331-0-2
TilaJulkaistu - 5 tammikuuta 2017
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
TapahtumaANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES -
Kesto: 1 tammikuuta 1900 → …

Conference

ConferenceANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES
Ajanjakso1/01/00 → …

Tiivistelmä

Value assessment of e-government services remains a challenging task. In this study, we apply a value creation model of electronic business and value for money assessment approach of e-government service in an attempt to better understand value creation from the municipality perspective. By conducting semi-structured interviews and analysis of e-government service data we investigate how digital service creates value in public services focusing on the municipality perspective. We present the identified sources of value and the indicators of value that could be derived from the analysis of data from the service. We discuss the complementary findings from performing value assessment using e-commerce and e-government models, the limitations of conducting value assessment of e-government services and performing financial analysis, and conclude with directions for future research.

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