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TUTCRIS

Viewpoint - Paradigm Shift of Water Services in Finland: From Production Mentality to Service Mindset

Tutkimustuotosvertaisarvioitu

Yksityiskohdat

AlkuperäiskieliEnglanti
Sivut433-446
Sivumäärä14
JulkaisuWater Alternatives
Vuosikerta8
Numero3
TilaJulkaistu - lokakuuta 2015
OKM-julkaisutyyppiA1 Alkuperäisartikkeli

Tiivistelmä

In this article, the current management paradigm of water services in Finland is conceptualised. For this purpose, the managers of water utility in ten Finnish municipalities were interviewed. Consequently, the ways in which water services are perceived and managed are also described in this article. In addition, it is argued that the current paradigm produces systemic behaviour that can be considered to give rise to unsustainable ways of developing water services. Based on the problems of the current paradigm, an alternative paradigm is drafted that rethinks the value-creation logic. This alternative paradigm implies that one should be aware of the interactions between systems in which water services play a crucial role, and act accordingly.

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